We provide options for attendees to pay for the event using offline payment methods. These orders will have a "Pending" status becasue they have not been not paid for after they complete the online registration process, and you will need to manually mark their payments as received.
Here's a more detailed instruction on this issue:
- Offline Payment Methods
- Mark a Payment as Received
Offline Payment Methods
We provide three different means of offline payment: cheque, telegraphic transfer, and on-site payment. If you wish to use a payment method other than these three, please use accept other payment under Currency & Payment or directly contact us.
In Currency & Payment - Other Manual Payment Methods - Other Payment Methods, check the option to accept payment by cheque. Proceed to enter your account name and payment details in the text box below. We also provide a sample; feel free to edit and make it yours!
Telegraphic Transfer (TT) / Bank Transfer
In Currency & Payment - Other Manual Payment Methods - Other Payment Methods, check the option to accept payment by Telegraphic Transfer / Bank Transfer. Proceed to enter your bank details and instructions in the text box below. We also provide a sample; feel free to edit and make it yours!
In Currency & Payment - Other Manual Payment Methods - Other Payment Methods, check the option to accept payment onsite. Proceed to enter instructions in the text box below.
Mark a Payment as Received
If you offer offline payment modes (Bank Transfer, Cheque, onsite payment) for your event, you will have to manually check and confirm your attendees' ticket purchases. This is a simple process which would take no more than 5 minutes to complete depending on the number of pending orders you receive!
1. Go to your Event Dashboard
When a person registers for your event and chooses an offline payment mode, their order will be listed under "Pending Orders". As seen in the image below, there is one pending order. Click on View Orders under the Pending Orders Section.
2. View Pending Orders
You will be redirected to a different page where you can see the list of Pending Orders made by your attendees. If you are having trouble finding a particular order, try Advanced Search where you can search pending orders using the attendees' information.
3. Confirm a Pending Order
Once you find an attendee's pending order and made sure the attendee has paid for it, Click Mark as Complete.
In the next page, enter the date this order is confirmed and add an internal note if necessary. Click Confirm to complete and you are done!
A confirmation email will be sent to the attendee's email informing the attendee about this completion. This order will also be listed under Completed Orders on your Dashboard.
If you have additional questions about offline payments, please do not hesitate to contact us!