We provide email templates for complete (confirmation email), pending (acknowledgment email), and canceled orders. You can customize the messages in these email templates. You can also add specific messages for different ticket types and receive copies of confirmation emails. 

This guide will help you with customizing your email templates. Here is the detailed instruction on how to do so. 

 

1. Go to Event Settings

Event Settings

On your Event Dashboard, click on Setup on the upper left, and then, in the dropdown menu, click on Settings.

 

2. Go to Email Template & Settings

Email Template & Settings

Click on Email Template & Setting on the left sidebar.

 

3. Customize Email Templates

There are three types of emails you can customize on this page: Complete Order, Pending Order, and Canceled Order. Feel free to click on the following hyperlinks to navigate to the specific type you are looking at.

For Complete Order (Confirmation Emails)

Confirmation Email

Click on Edit Email of the first section "For Complete Order."

i. Address and Subject Line

Address and Subject Line

  • Custom Display Name: This name will be displayed as the sender's name in the receiver's mailbox;
  • Custome Reply-To Email: If an attendee wants to reply to the confirmation email, the reply will go to this address (Unfortunately, the sender of this email can only be EventNook);
  • Custom Subject: The subject line of your email.

ii. Email Content

Email Content

You can add a banner image to your Reminder Email and edit your message to the receiver.

This is how it will look like after you set the banner image.

Email Content

iii. Other Setting

You can also add a message for specific ticket types in the reminder email.

Other Settings

This message will appear below the general message you entered in the last part, in a smaller font. You can view your reminder email by clicking on Send a Test Email.

Do not forget to click on Save Changes!

iv. Choose Email Templates

Go to the Email Template tab of the same page.

Email Templates

 There are three styles of emails you can choose from:

  • Default Template: The template you see on the previous page;
  • Simple Template: Only the ticket will be shown, no registration details in the email (i.e., Registration Number, Total Amount, Registration Date, and Registration Status);
  • Detailed Template: This template contains detailed registration information (information entered in the registration form).

v. Ticket Email Setting

If you choose to send tickets to individual attendees, this is the individual ticket that will be sent to attendees (By default, the confirmation and QR Codes will only be sent to the buyer).

Ticket Email Setting

 

For Pending Orders (Acknowledgment Emails)

Pending Orders

Click on Edit Email of the first section "For Pending Payment / Pending Order."

i. Address and Subject Line

Address and Subject Line

  • Custom Display Name: This name will be displayed as the sender's name in the receiver's mailbox;
  • Custome Reply-To Email: If an attendee wants to reply to this acknowledgment email, the reply will go to this address (Unfortunately, the sender of this email can only be EventNook);
  • Custom Subject: The subject line of your email.

ii. Email Content

Email Content

Now you can customize your message. The Payment Details section is applicable for attendees who choose to pay onsite.

Don't forget to click on Save Changes!

 

For Cancelled Orders (Cancellation Emails)

Canceled Orders

Click on Edit Email of the first section "For Cancelled Order."

i. Address and Subject Line

Address and Subject Line

  • Custom Display Name: This name will be displayed as the sender's name in the receiver's mailbox;
  • Custome Reply-To Email: If an attendee wants to reply to this acknowledgment email, the reply will go to this address (Unfortunately, the sender of this email can only be EventNook);
  • Custom Subject: The subject line of your email.

ii. Email Content

Email Content

Now you can customize your message! Don't forget to click on Save Changes!

 

4. Other Email Notification Settings

Other Settings

You can choose to disable some of the emails so that they will not send emails under the corresponding circumstances.

By default, the feature to copy email to attendees in confirmation emails who completed their orders is disabled; you can check the box to enable this feature.

You can also choose to receive a copy of attendees' confirmation email when they successfully register. Just enter the emails; if there are multiple emails, separate them using commas.

Don't forget to Save Changes!

Now you are done customizing your emails! If you want to design your confirmation email completely or have further questions, please feel free to contact us at hello@eventnook.com!

Last updated: 12-Sep-2019