Encountering troubles when setting up your Zebra printers? Here are some common problems people face during setup:

The printer cannot calibrate

If your calibration takes more than 1 minute or less than a few seconds, most likely there is something wrong with the calibration process. You can check the following:

  • If the sensor is placed in the right position - for example, exactly under the punched hole or anywhere under the black mark;
  • If your Media Type setting is correct - GAP/NOTCH for labels with punched holes, MARK for labels with black marks, and CONTINUOUS for continuous labels;
  • If the printer cover is firmly closed and there is no gap in between;
  • If you are using continuous labels, you need to set the length of each label first in Printer/Printopia settings before calibration;
  • Click the  button. If the printer loads one label at a time, then it means the printer is calibrated already. 

If you have done all the above and the calibration still does not work, try restarting the printer and calibrating again.


The contents are cut off

If some parts of the badge are not printed, there might be something wrong with your settings. You can check the following:

  • If the Paper Size setting in Printopia matches your badge size (e.g. 4' × 6', 4' × 5', or others);
  • If the Print Width setting on your printer is right (by default, Print Width will be set to maximum);
  • If you have changed the Orientation in our EventNook App, and reset Paper Size and Print Width.

If these do not work, try to manually change the Top Position or Left Position of the badge on your printer:

  • Top: Hit + to move the content upwards and - to move downwards;
  • Left: Hit + to move the content leftwards and - to move rightwards.


Poor printing quality

If you are not satisfied with the quality of printing, you might want to try the following:

  • Lower the PRINT SPEED on your printer - usually, we recommend 4 inches/second if you are using 203dpi resolution;
  • Increase RESOLUTION in Printopia - we recommend 203dpi for ZD500 and 300dpi for ZD620;
  • Increase DARKNESS for clearer images, but be cautious: if you set Darkness too high, your ribbon might melt and affect the quality - we recommend setting it to 28.


Hopefully this FAQ has addressed your problem. If not, refer to Zebra Printer Support, or you can reach us at hello@eventnook.com!


Last updated: 12-Sep-2019