This article is a detailed instruction on how to set up your event for PayPal payment. Here's what's covered:

 

Supported Countries

PayPal is available in 200+ countries or regions; this effectively covers almost every country in which you might have a business.

 

Supported Currencies

Your base currency may be SGD. You can accept payment in many other currencies. To allow other additional currencies, you need to enable or choose currencies in your PayPal account.

PayPal supports 25 currencies. For a supported currencies list, visit PayPal Supported Currencies. Please note that there is an exception for Malaysia Ringgit (MYR). To sell with MYR, the merchant account (seller account) is required to be a Malaysia account holder (entity). 

 

Supported Cards

Customers can pay for their order directly using major debit/credit cards (Visa, Mastercards, American Express, Discover, etc.) without logging in to or signing up for PayPal. Customers also have the option to pay with their PayPal accounts. 

As long as the customer's currency is supported by PayPal, the customer can use his/her credit cards to make payment. If a transaction is unsuccessful, check:

  1. If the customer's currency is supported by PayPal (check PayPal Supported Currencies);
  2. If you have enabled the currency in your PayPal Merchant account;
  3. If the customer's bank allows overseas transaction;
  4. If the customer has allowed overseas transaction (overseas payment is usually activated with a simple phone call or a click in the bank mobile app).

 

Fees & Rates

For Singapore business entities, PayPal has a standard 3.9% + $0.50 SGD fee for monthly sales up to $5000 SGD. There are discounted rates for customers that have sales greater than $5000 SGD per month. For more information, visit Seller Fees - PayPal.

Note: Fees and rates listed here are for Singapore business entities and subject to change. If you are not in Singapore, please visit PayPal and Stripe in your own country and see their price listings. Also, there's a 1% EventNook transaction fee on top of these fees.

 

Setting up a PayPal account

To sell tickets with PayPal, you need to have a PayPal seller account - Premier or Business account. If you do not have an account yet, it's easy to sign up online and activate seller accounts in minutes.

You can check it out at PayPal for more details: https://www.paypal.com/webapps/mpp/merchant

Once you have a seller account with PayPal, set it as your payment option in your event setup page.

Payment with PayPal

 

Refund

With PayPal transactions, you can issue a full or partial refund up to 180 days after you receive a payment as long as its status is "Completed," "Pending," or "Cleared."

Here are articles from PayPal about refunding payment:

 

Hope this article has helped you with setting up your PayPal account! We also offer another online payment gateway, Stripe. Want to see how they compare? See PayPal vs Stripe.

Last updated: 12-Sep-2019