If a customer wants to edit or change the buyer or primary contact information as well as attendees' information, EventNook allows organizers to update it on their own.
This article will help you to understand
Edit Order Info
To edit the buyer's order information, please refer to the following steps.
Go to My Events>> Manage Events>>Manage>>View Orders
Find the order you want to edit the information by searching the customers' emails or names on the top of the page.
Click on Action
In the dropdown menu, click on Edit Order Info.
On the next page, you can edit the buyer information and attendees' information that you want to change.
Click on Update order info to save the latest information.
Send notification email
It is optional to send a notification email to the buyer about updating the order info.
Check the box of Send the notification to the ticket buyer and it will be sent to the buyer's email address.
You can also write a message you want to add in the text box of a note to the ticket buyer.
Check the box of Add CC email in the notification email if you want to copy that email to others
The event owner's email is by default, and you can change and CC the other attendees' email in the order.
(Note: CC emails are allowed up to three emails. )
Click on Update order info to proceed. Then, the notification email with updated information will be resent to the buyer.