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Send Email to Attendees

Guide to send mass email to all registered attendees with EventNook

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Written by EventNook
Updated over a week ago

EventNook's "Email to Attendees” feature allows you to trigger and send automated emails to ALL types of registrants for your event. This can be done immediately or by scheduling a specific time on a particular date. This is a short video guide for how to set up Reminder Emails and scheduled them to send.

The following is the step-by-step instruction for how to set up confirmation email templates. This feature would be useful for sending out emails like:

  • Engagement emails such as Reminder Emails, and teaser emails before the event date

  • Announcement during the event

  • Post-Event Survey and or Thank you email

  • From the main page, go to My Event -> Manage -> Send

  • There are two options of how to send your Email.

    • Email to Orders: This allows you to send the email to either Approved or Pending order

    • Email to Attendees: This allows you to send the email to more types of registrants, from approved registrants only to all registrants.

For this steps, we will choose the Email to Attendees option

  • Click Create Email Schedule and fill in the detailed information in the following fields.

    • Schedule Name: The name of the email you’re about to send. It will be useful for your reference. For Example: 1st Event Update

    • Send To: Select who you want to send this email to (1) All Attendees, (2) Approved Attendees, (3) Pending Attendees, (4) Checked-in Attendees or (5) Checked-in Attendees. You can see how many attendees there are in each category;

    • Select Ticket Holder: You can send the same message to all the registrants or customize the message for each of your ticket types. This allows you to send different information, such as specific information such as Keynotes or only Speakers.

    • From Name: You can change it accordingly, Otherwise, the default name will be "EventNook"

    • Reply To: You can change it accordingly, Otherwise, the default Reply To will be "your account email"

    • Email Subject: You can change the email subject based on your email contents.

  • Click on Add Email Banner to add a Banner Image to the email. Simply click Remove Banner if you do not want to add or change the image.

  • Enter the message under Email Body. You are free to add Link or Images in the email. On the right side, you will see the Add Mail-Merge Fields consists of options you can add or remove inside the email.

  • You can also toggle the switch in the Choose Sections in the Email to add or remove the QRCode Ticket, Attendee information, and About Event Section.

  • If you add the QRCode Ticket in the email, registrants can see their e-Ticket below the email.

  • After you have finished customizing the email, click on the Next button to schedule the email, which EventNook provides with two options:

    • Immediate - Send the email immediately.

    • Specific Date and Time - Automatically send an email at a chosen date and time.

  • You can send a test email to see how it looks before creating an email schedule by clicking on Send a Test or checking the overall email setup through the Preview Email option.

  • Click on Create Schedule to save all the setups. You can recheck the email under Email Schedule

  • Click on the Edit button to edit or change the email settings if required or click Action button to either Edit, Delete, or Clone the email.

  • When the emails have been sent, you can check their status on the Sent section.

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