This article will help you understand the following topics.

  1. How to view orders

  2. How to view attendees

View Orders

You can check the total quantity and amount of the registration orders in View Orders. In the View Orders tab, you can see

  1. the total ticket quantity and amount that has been sold for each order, and

  2. the status of each order, and

  3. the contact information of each of the buyers.

Please refer to the following steps to view orders.

  • Go to My Events>>Manage Events>>View Orders from the dropdown menu

  • You can filter the orders by choosing the order status (completed, pending, canceled, incomplete) to check the orders' total quantity and amount.

  • Click View and see the filtered orders.

  • You can filter the specific orders by using Advanced Search feature.

  • Under Advanced Search, you can filter and search by entering -

Email of the buyer

First Name, Last Name of the buyer

Order number (eg: #21031005261029412)

Order status (completed, pending, canceled, incomplete orders)

Payment type (Cheque, Telegraphic transfer/ bank transfer, Onsite/ cash, Omise credit card, Omise PayNow, Free order)

Ticket type

Discount (filter orders with discount code and without discount)

  • Click Search and see the filtered orders.

  • You can also download the overall reports of all orders and any filtered orders as an Excel file (.xls, .xlsx). Click Export, and the file will be downloaded into your device.

View Attendees

You can check the attendees' detailed registration information list in View Attendees. In the View Attendees tab, you can see

  1. the attendees' detailed information filled in the registration form

  2. the ticket type of each order, and

  3. the status of each order.

Please refer to the following steps to view attendees.

  • Go to My Events>>Manage Events>>View Attendees from the dropdown menu

  • You can filter the orders by choosing the order status (completed, pending, canceled, incomplete) to see the attendees' registration information.

  • Click View and see the filtered orders.

  • You can filter the specific orders by using Advanced Search feature.

  • Under Advanced Search, you can filter and search by entering -

First Name, Last Name of the attendee

Email of the attendee

Order number (eg: #21031005261029412)

Order status (completed, pending, canceled, incomplete orders)

Ticket type

Discount (filter orders with discount code and without discount)

Fields of the registration form (company name, job title, etc.)

  • Click Search and see the filtered orders.

  • You can also download the overall reports of all attendees and any filtered attendees information as an Excel file (.xls, .xlsx). Click Export, and the file will be downloaded into your device.

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