EventNook allows our customers to sell event tickets with online payment (accept payments) via the Stripe platform. The customers can instantly receive the payment from their buyers into their Stripe account.

You do not need to do anything technical, and EventNook provides you with seamless out-of-the-box integrated features. All you require to do is open a Stripe account and link your Stripe account on EventNook to authorize accepting the payment to your Stripe account.

This article will help you understand the following topics.

  1. Payment Methods and Currencies Supported By EventNook with Stripe Platform

  2. Selling with Local vs Foreign Currency

  3. What are the fees from Stripe?

  4. Payout from Stripe

  5. How do I kick start accepting payment on EventNook with the Stripe platform?

  6. How to Refund to buyers

1. Payment Methods and Currencies Supported By EventNook with Stripe Platform

EventNook currently supports the following payment methods available out of the box with the Stripe platform.

  • Cards (Visa, Master, Amex)

  • Apple Pay

  • Google Pay

  • AliPay

Apple Pay: The buyer can pay with Apple Pay while purchasing the event with Safari browser on iPhone, iPad, and Mac.

Google Pay: The buyer can pay with Google Pay while purchasing the event Chrome browser with a Google account logged in.

AliPay: AliPay with Stripe is limited to buyers who must be an AliPay account holder with residential status in China. The currency sold must be a local currency of the merchant. For example, if the merchant is Singapore-based, the currency must be local Singapore Dollars (SGD).

Reference: Payment Methods - https://stripe.com/en-sg/payments/features

Multi-Currency (135 Currencies)

Stripe supports processing payments in 135+ currencies, allowing you to sell your event or ticket sales in your preferred currency. The settlement currency will be in your local base currency, and you will receive the payment in your local base currency while it allows you to accept payment with a choice from 135 currencies.

2. Selling with Local vs Foreign Currency

If you are selling with foreign currency (non-local currency), Stripe will immediately convert the foreign currency's payment into local currency based on the current foreign exchange rate.

You can link your Stripe account setting on EventNook, and you will receive the payment from ticket sales directly to your Stripe account.

3. What are the fees from Stripe?

Stripe fees will vary based on the country of the merchant. Stripe charges 2.9% + $0.30 per transaction for US customers.

To know the Stripe fee rate for your region, check out the Stripe website - https://www.stripe.com/pricing.

Important: If you have a large transaction volume, please talk to the Stripe sales team for a volume rate.

4. Payout from Stripe

In Stripe, you can choose the following options to transfer the fund from Stripe to your local bank account.

· Automatic (Schedule to automatically transfer fund daily, weekly, or monthly to your bank account)

· Manual (Transfer manually as and when you request)

Note: When you set up your Stripe account, you will be requested to provide your bank account for payout.

5. How do I kick start accepting payment on EventNook with the Stripe platform?

You can read this article on how to create a stripe account and how to link with EventNook platform.

6. How to Refund to buyers

In Refund, refund payment is easy and straightforward. Stripe allows both partial and full refunds to your buyers from their payment admin dashboard.

You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn't include any pending balance. If your available balance doesn't cover the Refund amount, Stripe debits the remaining amount from your bank account.

​​If Stripe can't debit the remaining amount from your bank account, your refunds may go into a pending status until you add funds to your Stripe balance. You can view a list of all your pending refunds in the Dashboard.

If the original charge underwent currency conversion, the refunded amount converts back using the same process. There are no fees to refund a charge, but the fees from the original charge aren't returned.

Stripe submits refund requests to your customer's bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be canceled. Disputes and charge-backs aren't possible on credit card charges that are fully refunded.

Need Advice with Stripe Payment?

Please contact our team for advice and consultation.

To know more about Stripe

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