What are pending orders?
Pending orders are orders that require your approval. Registrants in pending orders will not receive a QR code or registration confirmation email.
Registrants' orders will be pending if they choose:
Offline payment method because you have not received the funds.
Free ticket but with approval
PayPal, because PayPal has a fraud checking review.
We recommend checking your account make sure you have received the funds before confirming this kind of order.
Confirm a Pending Order
First, you need to go to the view order page. There are two ways you can view the orders.
From the main page, go to Manage My Events → Manage, and click on View Orders in the Report section
Now you are on the View Orders page, filter out the pending order by choosing Pending from the options available on the top.
Find the order you want to complete, then click the View button.
Click on Complete Order. Enter the Cheque Number (optional), Payment Received Date on which this order was confirmed, and add an Internal note if necessary.
After everything’s good, click Confirm to Complete.
A confirmation email will be sent to the registrant’s email and this order will also be listed under Confirmed orders on your Dashboard.