The registration acknowledgment email is sent to the attendees when the registration is in pending status due to the offline payment methods (cheque, bank transfer, onsite payment) or registration approval setting.

The default acknowledgment email template will be sent for the pending registrations. In this email, the attendees can also see

  • Event details

  • Registration details that the attendees made, and

  • Invoice if the event owner allows issuing the invoice in Receipt & Invoice setting.

But as optional, regarding your event type, you can customize the acknowledgment email. Please refer to the following steps to customize the acknowledgment email.

  • Go to My Events>> Edit Event>> Set Up >> Other Settings >> Email Template >> Customise Registration EmailInvitation

  • Click Edit Email

  • Under Setting, you can customize your email document.

Custom Display Name: You can enter your company name/ organization name/ event name here. The attendees will receive the registration acknowledgment email under their custom name.

Custom Reply-To Email: Enter your email here. When the attendees reply to the acknowledgment email for any assistance, the replied emails will be sent to that email, and you can respond to them.

Custom Subject: You can customize your email subject here.

  • Banner Image will be automatically added in the acknowledgment email if you edit and add the banner image in the confirmation email.

  • Write the acknowledgment email context in the text box

  • Click Save Changes to save all the setups.

  • Send a Test email to your email to preview and check how the template looks like when sent live. You can make changes until you prefer your email design.

  • In the Email Template, you can choose the template design for your email as your preference. The system supports three templates: Default Template, Simple (Without Registration Summary), and, Details Template (With Registration Details).

  • Click Preview to have a look at how each template works.

  • After choosing your preferred email template, click Apply.

Related Articles

Did this answer your question?