Skip to main content
All CollectionsEmail Templates and Setting
How to Customize Cancellation Email
How to Customize Cancellation Email

Guide to customize cancellation email for your registrants

EventNook avatar
Written by EventNook
Updated over a week ago

Cancellation email will be sent to registrants when the registration is canceled. You can customize the message to say (1) why the event was canceled and (2) further details after the cancellation. In this email, the registrants can see details of the event and their registration form. This is a short video guide for how to customize Email Templates.

The following is the step-by-step instruction for how to set up cancellation email templates.

  • From the Main Page, go to Manage My Events -> Manage -> Settings.

  • Choose the Email Template under the General Menu. Go to Cancellation Email and fill in the following details and customize your email document.

    • Custom From Name: Enter your company name/ organization name/ event name here. The attendees will receive the registration cancellation email under their custom name.

    • Custom Reply-To Email: Enter your email here. When the attendees reply to the cancellation email for any assistance, the replied emails will be sent to that email, which then you can respond back.

    • Custom Email Subject: Customize your email subject here.

  • You are free to personalize your cancellation email, click on Add Email Banner to add a Banner Image to the cancellation email.

  • On the right side, you will see the Choose Sections in the email consists of options you can add or remove from the cancellation email.

  • You can also add some custom and personalized content. With this feature, you can add Link or Images in the cancellation email.

  • To see your work in progress, click on Preview. After everything’s good, click on Save Changes

  • You can try to Send a Test email to check and review how the template looks in the registrant's email. If something needs to be changed, you are free to make changes.

Related Article

Did this answer your question?