The cancellation email will be sent to the attendees when the registration is canceled. You can customize the message why the event canceled and the further details In this email and the attendees can also see Event details and their registration details in it.
Please refer to the following steps to customize the cancellation email.
Go to My Events>>Edit Event>> Setup>> Other Settings>> Email Template>>Customise Registration Cancellation Email.
Click Edit Email to customize the cancellation email in the indicated field.
Under Setting, you can fill in the following details and customize your email document.
Custom From Name: You can enter your company name/ organization name/ event name here. The attendees will receive the registration cancellation email under their custom name.
Custom Reply-To Email: Enter your email here. When the attendees reply to the cancellation email for any assistance, the replied emails will be sent to that email, and you can respond to them.
Custom Subject: You can customize your email subject here.
Banner Image will be automatically added in the cancellation email if you edit and add the banner image in the confirmation email.
Write the cancellation email context in the text box
Then, click Save Changes to save all the setups.
Send a Test email to preview and checking how the template looks like when sent live. You can make changes until you prefer your email design.
Under the Email Template tab, you can choose the template design for your email as your preference. The system supports three templates: Default Template, Simple (Without Registration Summary), and Details Template (With Registration Details).
Click Preview to have a look at how each template works.
After choosing your preferred email template, click Apply.