If you require to substitute a guest with another guest, there are a couple of options you may consider:

Option 1) Register a new walk-in guest and cancel the existing guest.

Option 2) Edit the current guest information with the new guest details.

Option 1 - Register as a new walk-in guest

To register a new guest, follow these steps:

  • Go to My Events >> Manage Event >> Manage >> Register+

  • Choose the ticket type and click Register.

  • Fill up the Registration Form with the new guest information and click Proceed with Registration.

  • Your registration is complete, and you can also download the ticket pass for the new guest by clicking Download Ticket Pass.

    Option 2 - Edit the current guest information with the new guest's details

    Update the current guest information with the new guest details such as Name, Job Title, etc., and update the information. After that, you can check in the guest and print the name badge (if badging is applicable). To learn how to edit the guest information, check out How to Edit Guest Information.

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